Q: What is TopDog?
A: TopDog is a platform for gamers of all ages and skill-levels. We provide gamers with access to structured competition with a reward on the line!
Q: How does the TopDog beta work?
A: Every user who signs up on the TopDog platform will receive 200 credits. Users can join the platform at any point of a session. Credits will be wagered to enter competitions and compete against other users. At the end of the two-week session, the top three users that have accumulated the most credits will win prizes!
Q: What is a session?
A: A session is a two-week period where TopDog users will compete to win the prizes for that session. At the end of each session we will refill all users with 200 credits and begin again with new prizes and new leaderboards for the next session.
Q: What prizes can I win for participating?
A: Every session will have different prizes for the top three users. Prizes include PlayStation 5s, Amazon Gift Cards, DoorDash Gift Cards, Best Buy Gift Cards, Turtle Beach Headsets, and more! Join the platform today to start winning.
Q: Does the TopDog platform work on mobile and desktop?
A: Yes, the TopDog platform is an adaptive web-app that will work on a computer, phone, or tablet.
Q: How do I invite my friends to join TopDog?
A: We love seeing the TopDog community grow. To invite your friends to join the pack, simply share the website, have them create an account, and get competing!
Q: Why don’t you offer a game that I want to play on TopDog?
A: We are constantly adding new games to the TopDog library. If there is a game that you would like to play on TopDog that is not currently offered, reach out to us and we will see if we can add it to our library!
Q: How do I request a game that is not currently offered in the TopDog library?
A: Fill out the contact form on our website, email support, or DM us on social media to get in touch. A representative from TopDog will review your request, and we will consider adding your game to the library.
Q: What happens if I get disconnected during my match?
A: If you get disconnected during a match it will count as a forfeit. It is the user’s responsibility to ensure that they have steady and consistent internet connection.
Q: What do I do if my opponent cheated during our match?
A: If you suspect that your opponent cheated or violated the TopDog rules in any form, we ask that you file a dispute for that match. A representative from the TopDog team will resolve your dispute in a timely and fair manner.
Q: Do I need to add my opponent as a friend on my console?
A: You do not need to add your opponent as a friend on your console, but it is recommended for most games. Please refer to the How To list and FAQs or an individual game title for more details.
Q: Will I play opponents that are similar to my skill-level?
A: During our beta we will not be using a skill-based match-making system. This is a feature that will be implemented in the near future, so stay tuned for more updates regarding skill-based match-making.
Q: How do I create my own challenge?
A: To create a challenge, visit the challenge page on the TopDog platform. Once there you will see an option to “Create Challenge.” Select this option to create your own public challenge.
Q: How do I change the privacy settings on my profile?
A: To change the privacy settings on your profile, visit the profile page on the TopDog platform and select the edit button. In edit profile, there will be an option to select whether you want a public profile.
Q: What’s the difference between a private and public challenge?
A: A private challenge is a challenge that is directly sent to one of your friends on TopDog. A public challenge is a challenge that any user on the TopDog platform can accept.
Q: Do I need to have the TopDog application open while playing my game?
A: You do not need to have the TopDog application open while playing your game. We recommend keeping your TopDog application nearby so you can chat with your opponent, report any issues, and submit your scores upon the completion of your match.
Q: How do I contact customer support?
A: The TopDog team is here to address your concerns and help you troubleshoot any issues that you may encounter. Please contact us via the contact form on the website, discord, social media, or by email to email@example.com.
Q: What hours and days can I reach customer support?
A: You can contact support seven days a week, twenty-four hours a day. We aim to respond to all claims and inquiries within 24 hours.
Q: What happens if my opponent and I report different results after a game?
A: If you and your opponent report different results at the end of a game, the match will enter a dispute phase. A member of the TopDog team will contact the users to gather more information and either determine a winner, or resolve the match as a draw.
Q: How long does the resolution process take?
A: The TopDog team aims to resolve all disputes within 24 hours.
Q: Can I have multiple TopDog accounts?
A: No, you cannot have multiple accounts on TopDog. Every person is allowed one account, and if it is found that a user is creating “fake”or secondary accounts they will be permanently banned from the TopDog platform.
Q: Do I need to have access to Xbox Live or PlayStation Network to play on TopDog?
A: Yes, you need to have access to Xbox Live or PlayStation Network in order to play on TopDog. TopDog requires users to compete against each other online and these services enable that to happen.
Q: How can I get access to Xbox Live or PlayStation Network if I don’t already have it?
A: If you do not have Xbox Live Gold or PlayStation Plus, you will need to purchase it in order to compete on TopDog. These subscriptions can be purchased on your console in the Microsoft/PlayStation store, on Amazon, at your local GameStop or BestBuy, etc.
Play TopDog is a third party Service, it is in no way endorsed or affiliated to the Microsoft Corporation, Xbox, Xbox LIVE, Nintendo, Playstation,
PlayStation Network, 2k Sports, EA sports, Activision, Epic Games, or Riot Games and any images are registered trademarks of their respected owners.
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